Privacy Policy

Elite Porta Potty Rental Richmond respects your privacy. This Privacy Policy explains how we handle information from website visits, contact forms, quote requests, calls, emails, and other messages sent through our site or to our team in Richmond and nearby service areas.

Information We Collect

We collect information that helps us answer questions, prepare quotes, schedule rentals, and support customer service. The type of information depends on how you contact us and how you use the website.

Information You Give Us

  • Name
  • Phone number
  • Email address
  • Delivery or service address
  • Event or project details
  • Company or organization name, if provided
  • Message content, notes, or special instructions

Information Collected Automatically

  • IP address
  • Device type and browser information
  • Pages visited on the site
  • Date and time of visits
  • Referring page or source
  • Approximate location based on technical data
  • Cookie related or similar browsing data, when used

How We Use Your Information

We use the information we collect to run the site and help customers who need rentals or support.

  • Respond to quote requests
  • Answer questions by phone or email
  • Confirm rental details and scheduling
  • Send updates about delivery, service, or pickup
  • Improve website performance and customer experience
  • Protect the site against spam, fraud, or misuse
  • Meet legal, tax, or recordkeeping duties

When We Share Information

We do not sell your personal information. We only share information when it is needed to operate the website, support our business, or follow the law. 

We may share information with:

  • Website hosting providers
  • Contact form or email service tools
  • Analytics or technical support providers
  • Payment, accounting, or business support services, if needed
  • Government, law enforcement, or legal parties when required
  • A buyer or successor if the business is sold, merged, or transferred

Cookies and Analytics

Our website may use cookies or similar tools to help pages work properly and to understand general site activity. These tools can help remember settings, measure traffic, and improve how the site performs for visitors. 

You can control cookies through your browser settings. You may be able to block or delete them there. Some site features may work less smoothly if cookies are turned off. If our site uses consent tools, you can use those options where available.

How Long We Keep Information

We keep information only as long as needed for quotes, customer service, scheduling, business records, legal compliance, and dispute resolution. When information is no longer needed, we may delete it, anonymize it, or store it only as required by law or business obligations.

Data Security

We use reasonable safeguards to protect the information we receive. That includes steps meant to reduce unauthorized access, misuse, or disclosure. Still, no website, email system, or online transfer method is fully secure. Because of that, we cannot promise absolute security.

Your Choices and Privacy Rights

You can contact us at any time about your personal information. We will review requests in line with applicable law and our business duties. 

  • Ask what contact information we have about you
  • Request a correction if information is wrong
  • Request deletion when we can legally do so
  • Opt out of marketing or follow up messages
  • Use browser controls to manage cookies
  • Contact us to ask a privacy question or submit a request

If you send a request, we may need to verify your identity before making changes.

Children’s Privacy

This website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, contact us so we can review the issue and take appropriate action.

Third Party Links

Our website may link to other websites for convenience or reference. Those sites have their own privacy practices. We are not responsible for the content, security, or privacy handling of any third party website.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective date above. Continued use of the site after changes means you accept the updated policy.

Contact Us About Privacy

If you have questions about this Privacy Policy or want to make a privacy request, contact:

ABOUT US

Elite Porta Potty Rental Richmond is a local company focused on clean, dependable portable toilet rentals for jobsites, events, weddings, and emergency needs. We know Richmond, from Downtown and The Fan to Scott’s Addition, Church Hill, Henrico, and Chesterfield. Our goal is simple: fast delivery, clean units, clear service, and rentals that make your event or site run smoothly from start to finish.